Privacy Policy

1. Introduction

Melbourne to Airport Taxi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi services and website.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you book our taxi services, we may collect:

• Name and contact information (phone number, email address)
• Pickup and drop-off locations
• Date and time of service
• Payment information (processed securely through our payment providers)
• Special requirements or preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the collected information to:

• Provide and manage taxi services
• Process bookings and payments
• Communicate with you about your bookings
• Send service updates and promotional offers (with your consent)
• Improve our services and customer experience
• Comply with legal obligations
• Ensure safety and security of passengers and drivers

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Drivers: To facilitate your taxi service
• Payment Processors: To process transactions securely
• Service Providers: Who assist in operating our business
• Legal Authorities: When required by law or to protect rights and safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.