1. Purpose of Collection
Melbourne to Airport Taxi collects personal information from you when you book a taxi service, contact us for enquiries, or visit our website. The primary purpose of collecting your personal information is to provide you with safe, reliable, and efficient taxi transfer services to and from Melbourne Tullamarine Airport and surrounding areas.
2. Types of Information Collected
We collect the following types of personal information:
- Full name
- Contact number (mobile or landline)
- Email address
- Pickup and drop-off addresses
- Date and time of travel
- Number of passengers and luggage details
- Preferred payment method
- Special instructions or requirements (e.g. child seats, wheelchair access)
- Flight details (where provided)
3. How We Collect Information
We collect personal information through:
- Our online booking form on the website
- Phone bookings made to our office
- Email correspondence
- SMS or messaging services
- Cookies and website analytics tools (for browsing data)
4. Use of Information
Your personal information will be used for the following purposes:
- To process and fulfil your taxi booking
- To assign an appropriate driver and vehicle for your trip
- To communicate with you regarding your booking (confirmation, updates, delays)
- To process payments
- To handle complaints and resolve disputes
- To comply with legal and regulatory obligations
- To improve our services and customer experience
- To send promotional offers and updates (only with your consent)
5. Disclosure of Information
We may disclose your personal information to the following parties:
- Our assigned drivers, solely for the purpose of completing your trip
- Payment processing providers for transaction handling
- Third-party technology providers who support our booking and communication systems
- Government and regulatory authorities, if required by law
- Insurance providers, in the event of an incident or claim
We will not sell, rent, or trade your personal information to any third party for marketing purposes.
6. Storage and Security
We store your personal information securely using industry-standard security measures, including encrypted databases and restricted access controls. Your information is stored on servers located in Australia and may be backed up on secure cloud infrastructure. We retain your personal information only for as long as is necessary to fulfil the purposes outlined above, or as required by law.
7. Your Rights
Under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), you have the right to:
- Access your personal information held by us
- Request correction of inaccurate or outdated information
- Withdraw consent for receiving marketing communications
- Lodge a complaint if you believe your privacy has been breached
8. Consequences of Not Providing Information
If you choose not to provide the requested personal information, we may be unable to process your booking or provide you with our taxi services. Certain fields in our booking form are mandatory and are marked with an asterisk (*).
9. Contact Us
If you have any questions about this Collection Statement, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us: